At Lumeno.pk, we highly value your privacy and are committed to protecting your personal data. Safeguarding your information is one of our core responsibilities, and this Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services
By using our website (www.lumeno.pk), you agree to the terms outlined in this Privacy Policy and our Terms of Use.
- Scope of This Policy
This Privacy Policy applies solely to the Lumeno.pk website. We are not responsible for the privacy practices of third-party websites linked from our platform. We recommend reviewing their privacy policies before sharing your information. - Information We Collect
We may collect your personal information in the following ways:
When you create an account on our website.
When you place an order, request a return, or contact us for support.
When you subscribe to receive updates, promotional offers, or newsletters.
When you interact with us via WhatsApp, email, or our customer service channels.
When you participate in promotions, surveys, contests, or product feedback.
When you engage with us on social media platforms.
Types of Personal Data We May Collect:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party services)
IP address, browser information, and device data (collected via cookies or analytics tools)
- How We Use Your Information
We use your data to:
Process and deliver your orders
Send order confirmations and shipping updates
Improve our website and customer experience
Send marketing messages (if you opt-in)
Assist with customer support inquiries
Prevent fraudulent transactions and ensure website security
Note: We do not store or share your card details. All transactions are processed securely by our payment gateway provider. Your phone number may be shared with our courier partner only for delivery purposes.
- Your Rights
You have the right to:
Request access to your personal data
Ask for corrections to inaccurate or outdated data
Request that we delete your personal information from our records
To request any of the above, please email us at sales@lumeno.pk or message us on WhatsApp at +92 317 1823005. We’re here to help.
- Email & SMS Communication
By signing up or placing an order on Lumeno.pk, you agree to receive order-related updates via SMS, WhatsApp, and email. You may also receive promotional content if you’ve subscribed. You can opt-out anytime. - Cookies & Analytics
We use cookies and similar tracking technologies (e.g., Google Analytics) to:
Understand how you interact with our website
Improve navigation and shopping experience
Analyze product interest to serve you better
You can control cookie preferences in your browser settings.
- Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page and will apply to all data collected after the update date.
Your continued use of our website after any changes indicates your acceptance of the updated terms.
- Contact Us
For questions about this policy or your personal data, please reach out to us:
📧 Email: sales@lumeno.pk
📱 WhatsApp: +92 317 1823005
We’re committed to ensuring that your shopping experience at Lumeno.pk is safe, secure, and respectful of your privacy.