SHIPPING POLICY

At Lumeno.pk, we’re dedicated to delivering a smooth and reliable shopping experience. We strive to ensure your orders are processed quickly and reach your doorstep efficiently. Please read our shipping policy below for important details:

Order Confirmation
Once you place an order on Lumeno.pk, you will receive an order confirmation via email, SMS, or a phone call with all the key details of your purchase.

Note: Your order will only be confirmed via phone call. Please ensure your phone remains reachable. If we are unable to confirm the order after 3 call attempts, it will be automatically cancelled. (In many cases, customers later claim they didn’t place the order or it was a mistake. To avoid such issues and save your time, we request your cooperation.)

We prioritize the instant processing and dispatch of your order to get your products to you without delay.

Order Processing Time
All items are usually picked from our warehouse and dispatched within 3 to 5 business days. If any product is temporarily out of stock, our customer support team will contact you with the estimated dispatch date.

Shipping Charges
We offer a standard shipping rate of Rs. 149 across Pakistan. We aim to keep your shopping affordable, fast, and hassle-free.

Domestic Shipping
For deliveries within Pakistan, Lumeno.pk partners with Leopard Courier to ensure secure and timely delivery of your parcel.

Estimated Delivery Time
Major Cities: 4 to 5 working days

Other Cities: 6 to 7 working days

Shipping Address
Your order will be delivered to the shipping address provided at checkout. Please double-check your address for accuracy. If necessary, include a nearby landmark or well-known location to help ensure smooth delivery.

Tracking & Support
If your order is delayed or hasn’t arrived within the expected timeframe, please reach out to us.
You can contact our support team via:

📞 WhatsApp: +92 317 1823005
📧 Email: sales@lumeno.pk

Please have your Order Number ready (available in your confirmation message) so we can assist you faster.

At Lumeno.pk, your satisfaction means everything to us. We’re committed to delivering your favorite natural and toxin-free products safely and on time. Thank you for choosing Lumeno!